Dell Hell Redux: Consumers Fight Back
One of the most popular posts I've made on this blog in terms of readership has been Why Dell Sucks and Blows! Don't Buy A Dell! (aka Dell Hell). Although it's only got 23 comments, I've received tons of e-mails -- probably close to 1,000 from all over the world. Amazingly, they've all shared experiences as bad as, or worse than, mine.
I met a few really decent people including an IT professional from Singapore with whom I still occasionally email. All as a result of this post. By reading my IP reports, I can see people from Dell have read my original post. Naturally none of them are polite enough to actually get a reply to my original inquiry -- well over two years now. But one wouldn't expect Dell to behave in a professional manner, so I ought not be surprised.
A little over a week ago, I received an e-mail from France with this request: "Here's a thought: would you consider posting a 'research help wanted' on your blog? The substance would be essentially what I wrote to you (there is a potential class action suit, but we need invoices to document which subsidiary sold what and when), and you could post my e-mail for folks to contact, so you wouldn't be bothered."
[Please note that on the morning of 30 August this post was partially redacted from this point at the request of the parties involved. No hard feelings, but for technical reasons they thought it best I pulled the information they asked me to share. The offer still stands, but you'd have to send it to me for forward for the time being.]
You may contact me with your information and I will forward it along. What they need is a copy of invoices and/or packing slips. You may, at this stage, remove your personal details if you'd like but leave your city, state, and zip code. (Please remove any credit card information that may appear). You may send PDF files or contact him for other methods that may work.
I'd love to tell you how I participated and sent in all of our documentation, but sadly as the machines have been fully depreciated and the warranty's expired, we don't have the receipts any longer. I'm continuing the search, but I at least want to help them with this project because I support anyone who is building a case against Dell.
Labels: Class Action, Dell, Lawsuit, Sucks
posted by Rev. CMOT TMPV @ 8/29/2007 06:23:00 PM (permalink)
Stumble It!
4 Comments:
The worst part of my 2 Dell purchases are well behind me. But once you buy it, even it blows up, you will never get one of their outsource people to return your call (their fave lie), or take it back. Only trickery on my telephone key pad saved me. They ought to be ashamed of their business tactics. Good luck with suit. I hope it flies and BITES Dell.
Mom.e
Dell Support is the worst experience of my life. I would sooner pay 10 times more money for any other brand than ever buy a Dell computer again.
I can top you all I ordered 2 laptops for resale on 11/29 I checked the box for tax exempt
the next morning i faxed out the completed tax exempt form i got on the chat line with a guy in india on monday to make sure we had been granted tax exempt status he tells me what i thought I already knew that he could not tell me but gave me a number to contact the tax exempt department I called at 11:30 that monday am at 12:45 I was tired of being on hold and went to lunch I came and tried again about 2pm and this time i got a recording saying the tax dept closes at noon yea right I was busy tes so I called at 9am wed I get a recording saying tey no longer accept phone calls just email. I email them they email back saying the form is not accdeptable the way its worded The hell with tha its acceptable to every other firm we do business with Well after a few more emails I get one sent to me by Joanne thesupervisor with her contact info so after getting the same email bullshit I call the 800 number and dial in her extension only one problem Instaed of a 5 digit extension I have to have a 7 digit extension so im ost in phone tree hell > The next day my boss comes in he calls bitches at some sale person who says hell call back which e did and he tells us to fax a copy of the certificate to his boss and it would be all fixed well we did and guess what we avent heard back from him or his boss.. Ok so now im just fried so i call sales or support dont even knw who it was read the Joanne Babes contact info and ask him t fill in the 2 magic digits after about 45 more minutes on the phone I get to her voicemail I told her flat out if I didnt have approval by 10am tues am the aptops were going back unopened and we would stop payment from our credit card. I also called the salesman and told him the same thing. I get an email from ths Joanne Babe saying how I need to fill out the form differently I send her another email sayig we are just like wal-mart andwe are charging tax on top of tax she writes back bulshit about the state auditing tem and crap If I was thining i would have asked her to put a big gold star on my form and wave it in fromnt of the auditor when he gt there. Anyway i did mailand tell her 10 oclock the following day was it and asking her to call our office so we could straigten it out I assured her that some at our office would answer the hone Unlike when you call them or we would call back immediately Well 10 came and went at 3/30 I called the card comany and stopped payment then i sent out a few more emails telling them to send a courier to pick up the laptops I told them they had a week after that its csting them 5$ a day to sit on my dock. I will never buy anything again from dell they are totally worthless I was ging to buy a new server and 5 more laptops after first of the year not a snowballs chance in hell of that happeneing now If anybody wants it I will provide Joannes Babes Contact info but it wont do any good to call
DO NOT BUY A DELL!! The keyboard already had broken keys when it arrived in the mail. The second time I used my laptop, one of the buttons literally flew off of the keyboard and onto the floor! When I had to replace my LCD screen, I had to file a complaint with the Better Business Bureau because everytime I called the Dell Customer Service Center I was routed over and over for at least an hour or longer. I have a page and a have of phone numbers and ticket numbers from each phone called I placed. It ended up taking almost 3 months to get my LCD screen replaced! I installed the new keypad myself and it was so tough to get the screws out that it stripped the metal. The sound quality is AWFUL on the speakers, and now it makes a stuttering sound! I wil NEVER purchase a Dell ever again. I am closing my Dell account once I have paid this piece of junk off.
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